Service Delivery Policy

Gymora is a cloud-based software service (SaaS). It is delivered entirely online. There are no physical goods and nothing is shipped or couriered.

How the service is delivered

When a subscription is activated and payment is confirmed, your gym's Gymora workspace is provisioned and our team confirms your login access. From that point you access the platform online from any modern web browser. Ongoing updates and improvements are delivered automatically — there is nothing for you to install or ship. Where setup is needed — connecting a ZKTeco attendance device or importing your existing members — our team does it for you remotely, free of charge.

Timing

New gyms can begin immediately with a 7-day free trial. For paid subscriptions, access is confirmed promptly after activation. Our team handles onboarding — member import, device connection and integration — remotely and free of charge.

Support & availability

We aim to keep the platform available around the clock. Support is available 24 hours a day, 7 days a week — by email at support@gymora.live and via WhatsApp. Message anytime; a real person replies. Maintenance, troubleshooting and technical support are included in your subscription at no extra charge.

Contact

For anything about accessing your service, email support@gymora.live.